About + Support

Welcome — I’m Lisa Ann Mason.


I help legacy builders protect what they’ve built: family, business, and peace.


Through L.A. Mason & Associates LLC, I create practical tools and plain-language education designed to help you get organized, make confident decisions, and take action without overwhelm. This isn’t information for information’s sake. It’s real-life protection you can use today.


What you’ll find here

• Estate planning essentials (wills, trusts, guardianship, legacy organization)

• Business protection tools (agreements, continuity, risk reduction)

• Household security resources (document readiness, checklists, preparedness systems)

• Digital products designed for clarity, speed, and follow-through


Quick links

• Shop (documents, bundles, resources)

• Community (support, accountability, and monthly focus)




What we do

(and what we don’t)

We do:

  • Provide digital tools, templates, and educational resources
  • Help you understand your options and get organized
  • Offer structured pathways so you can move from “I’ve been meaning to…” to done.

We do not:

  • Provide legal representation or create an attorney-client relationship
  • Provide individualized legal advice through blog posts, downloads, or email
  • Replace your licensed attorney or financial advisor when your situation requires one

Disclaimer

All content and products are for educational purposes only and are not legal, tax, or financial advice. Every family and business is different. When appropriate, consult a qualified professional in your state.

Support

Digital delivery

Our products are digital downloads delivered via:

  • The order confirmation page, and/or
  • An email with your download link(s)

If you don’t see your email within 15–30 minutes, check:

  • Spam/Junk/Promotions folders
  • That you used the correct email at checkout

Trouble accessing your download?

Email our support team at Carolyn@LAMasonandAssc.com with:

  • Your full name
  • The email used at checkout
  • Your order number (if available)
  • A brief description of the issue (missing link, error message, file won’t open, etc.)

Support hours: Monday–Friday, 10am–6pm Central


Refund Policy

No refunds.

Because these are digital downloads with immediate access, all sales are final.


If you experience a technical issue accessing your files, we will help you resolve access problems and ensure you receive the correct product(s).


Frequently Asked Questions

Do I need a lawyer to use your documents?

Many customers use these tools to get organized quickly. Some situations require a licensed attorney in your state (complex estates, special needs planning, contested family dynamics, high-value or multi-state assets, etc.). When in doubt, use our resources to get clarity, then consult a professional for customized advice.


Will these documents work in my state?

Requirements vary by state. Our tools are designed to be broadly helpful, but you should verify state-specific requirements and consult a professional when necessary.


I didn’t receive my download email. What should I do?

Check Spam/Junk/Promotions first. If it’s not there, email Carolyn@LAMasonandAssc.com and we’ll help you locate or resend your access.


Can I share my purchase with someone else?

Purchases are intended for the purchaser’s household or business use. If you need team or multi-family use, contact support for options.



Contact

For support questions or general inquiries: Carolyn@LAMasonandAssc.com


Suggested buttons for the bottom of this page:

  • Go to the Shop
  • Join the Community
  • Get the Free Household Security Kit